Idrive customer service6/9/2023 ![]() Idrive have had loads of goes at fixing thing, but they don't actually do anything constructive, just delete settings or reinstall the application. I would love to know what that "secret" data transfer is all about. This can continue for hours, only stopping if you manually restart the iDrive service. Another thing, after the backup fails or is cancelled, the iDrive services continue to send data to iDrive at pretty much the same rate. But should still be able backup more than zero bytes in an hour. When the backup is running it seems to only use are 1/4 of our bandwidth, so clearly things can't help but be slower than they should. In that time it should have transferred around 1.7gig. The last 10 backup attempts each ran for just over an hour before failing, backing up 0 files and 0 bytes. Simply can't get it to work on my system. If my first attempt is a failure then I have no faith in such product, how on earth can you sell a product that is slow as a turtle and then not work ? I am glad I actually wasted 3 days to find this out, instead of finding later when I really needed it to restore clients data only to find it is all gone !!! So somehwhere between iDrive uploading the files to iDrive downloading the files, there were some bytes either missing or corrupted, either way, this will stop Acronis from reading or restoring the backup, making the whole process of backing up to iDrive as a safeguard for your backup data set pointless. With Acronis, there is an build-in validate function to test the backup files, tested the original backup file set on the original machine, there were no errors found, I then run the validate function on the backup set downloaded from iDrive, 25% in and it kicked off with image error. Now come restoring the image to a new machine, ERROR !!! The file size (for each file seem to match the originals) yet Acronis refused the restore each time returning errors relating to corrupted image files. The upload seem to gone ok without any errors other than took over 2 days, the same goes for the download using the iDrive app as anything over 2GB is not allowed with a web browser, again no error for the download. OK, Finally I managed to download the backup set from iDrive to run a test restore, settings as follow : Backup were done using Acronis, backing 170GB of OS/Data to a USB drive attached to the PC, the backup image is split into 4GB chunks to allow easier upload, so this backup set contain 40+ files. It is terrible.Ĭan this thing get any slower ? - UPDATES ![]() ![]() But something is messed up with their compression or encryption speed. I'll write to the NY Times Wirecutter service where I read the initial recommendation. I'm putting in a customer service request, but so far I'm not impressed. Math says that it will take 20 days to perform this local backup! If restore takes the same time, I'll be out of pocket for a month waiting for my machine to come back up. This thing takes 10 seconds per 20MB photo file. I copied the whole thing in less than a day to my personal Seagate USB drive, but I wanted an offsite safety backup. It so so god-awful slow for a LOCAL backup. At that rate, it will take a month!! On USB 3.0. But now, I'm 6 days into a local backup of my photos and videos, and it is at 20%. After several days of getting to 15% backed up, I decided to order the free IDrive Express USB drive service. I have 3.8TB of stuff to backup, so I bought their 5TB service.
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